Forget about avian flu, I hate waiting in line to board a plane. But what is the answer?
United Airlines says it believes it has hit on a better solution. It recently announced a logistics ploy it calls Wilma – shorthand for window-middle-aisle – that it claims will cut boarding times by four to five minutes, an eternity in the industry’s on-time takeoff sweepstakes. The idea is to fill the window seats in economy class first, then the middle seats, then the aisle seats, thereby eliminating the free-for-all chaos that clogs the cabin when passengers are sent in by row numbers.
Southwest, of course, eliminates the whole idea of assigned seats. Or how about some economics? Charge people for each carry-on, since the bag makes it harder to board (and get off) quickly. Or have an electronic record of when people manage to reach their seats and buckle their seatbelt. The sooner you buckle, relative to your position in the plane of course, the greater your chance of a prize or rebate. Small ideas for a much better world, as they say.
Personally, I hope this doesn’t catch on. I try my hardest to get an aisle seat especially on long flights because it’s so much easier to get up to the bathroom or just stand up to stretch. But I also like to board early so I can assure myself of ample overhead bin space. Under this plan, the aisle people would be at a disadvantage in the competition for overhead bin space.
I recall that some airline tried this a few years ago and had to abandon it. Basically the problem is that people travelling together will board together no matter what (even if they’re not seated together) and the gate agents don’t really enforce the boarding rules too strictly.
For me, the irritating wait is not getting on the airplane, it’s getting off. Getting on, I’m in no hurry because the plane isn’t going to leave when I sit down. And I haven’t been cooped up for hours. But waiting to get off just wastes my time and tries my patience. But I don’t see any prospect of airlines being able to enforce specific unloading procedures.
Southwest’s no-reserved-seats policy actually produces a nice incentive to get into line quickly and not drag your feet getting onto the plane. If you’re the last person on the plane, you’ll be sitting in the backward-facing seat between two Sumo wrestlers. I’m not sure how this has changed now that they give you your boarding pass and class (A-C usually) online if you ask–if you aren’t there by the time group B boards, your A card will not save you from the Sumo wrestlers.
The downsides are obvious, especially if you end up with a tight connecting flight or something. But the whole tradeoff may still be worthwhile. (It is for me.)
The person who came up with that name should be fired immediately. Why would you announce a program called Wilma at exactly the same time the U.S. is preparing to be hit be a hurricane of the same name? That’s pretty tasteless. They could have at least waited a couple of weeks.
Hey – those are pretty good ideas.
At least the principle behind Matt’s idea is a good one. Where is the airline with the honesty and nerve to disincentivize and control the annoyances about flying that are actually controllable? And drop the false-smiley customer service in favor of thought-through policies they’re willing to enforce.
“Fly us. We’re intelligent, not ‘nice.’ ”
Where do I pay?
Since people who fly together often get the window, middle and aisle seats, what you’re trying to do is *split up every group flying together so that they can’t board together*. This is simply not going to work. People won’t do it. Dad is supposed to get in the front of the line, little Billy in the middle of the line, and Mom at the back of the boarding line? People won’t do it. Regardless of whether this would or would not be a faster way to board, it simply won’t happen.
You want an economics incentive? Everyone who boards the plane with no more than one small bag gets to push a button at the boarding gate. The button has a 1/100 chance of giving out a free upgrade to business class on a future flight. The overhead bins would clear right up…
I’ve flown about 200 commercial flights in the last 3 years, I’m convinced the single most effective change the airlines could make is to train the flight attendants to help people board. Perhaps even have an additional person for that purpose who does not fly, but goes to help the next flight.
A uniformed person at the back of the plane, who is constantly doing triage to keep the lanes open would make huge difference if they were the least bit competent. They should be putting up big bags, resolving disputes instantly, giving the uncertain firm direction “now”, setting a tone of “fun and run”.
Here’s one example: a lot of times I see someone sitting in Row 27 put their bag above Row 10 as they get on, so they don’t have to get it until they are almost off the plane. Someone needs to tell him “No”.
Another: Little-old-lady in row 15 needs a little help getting her bag up. She’s blocking the lane, and delaying the flight. She will fumble around for 1 minute before starting to ask for help. Somebody needs to aggressively help her and get her seated and out of the way.
Unfortunately flight attendants currently treat the passengers like cattle instead of individuals, making anouncements over the PA that everyone ignores. “This is an extremely full flight; If you have two bags, please place one under the seat infront of you.” Instead of “Hello Sir, I’m going to take this bag down and let you put it under your seat until were’ loaded. After everyone is on, if we have room, feel free to put it up above.”
Southwest is returning to Denver! Yahoo! I’ll take their old 737′s (at least they all have the newer fan engines by now) over United anyday.
And, no TV’s to boot.
The trick is that there are at least four different reasons for wanting things in carry-on bags instead of checked, subject to different incentives:
a. I don’t trust the airline not to lose my bag, so I want to keep it on the plane. (Think about your suit when you’re flying to an interview–no way you’re checking that on a multi-hop flight, so that you can go to an interview in jeans and a t-shirt!)
b. I don’t trust the airline not to damage my stuff, so I want to keep it on the plane under my watchful eye. (Think about expensive or breakable gifts.)
c. I want to bypass the baggage claim on the way out, so I want the bags available to me when I get off the plane.
d. I want the actual stuff in my bags with my during the flight. (Think about medicines and laptop computers.)
For (a) and (c), letting me check things at the gate is probably a workable solution. There’s just a lot less opportunity to ship my bags to Timbuktu if they’re loaded on the airplane just before takeoff and handed back just after landing. For (a) and (b), much better baggage handling would also help, but it would take some time for people to get used to it. If I get to the point of knowing that in practice, bags just never get lost, then I won’t need to worry so much about bringing two days’ clothes with me onto the plane. There’s no question that this is possible, down to some very low failure rate, but whether the airlines and airports care to do the work to accomplish it is another question. The only class you can’t get rid of is (d); people who really need the stuff on the plane. That’s what you’d like carry-on bags to be.
I don’t think this is really costing airlines anything. Is it?
And if it is, now won’t the guy in front of you, who values his time, luggage, and the 1.13 – 2.29 quick seating rebate much differently than you, now be wasting both your time and your money?
Aren’t Moms with kids despised enough on planes?
Now I can see how people who value the rebate more and their time less would line up earlier. I can see how that might work. (But I don’t see why it doesn’t work for apples.)
I can also see that even if people line up randomly it might work. Even if not everyone values the savings, it still might be true that as long as some do, the seating is speeded up by that amount.
So I guess it is a good idea.
But let me present my silly idea(not implying that your idea is silly).
But isn’t the real problem that the plane only has one entrance? I mean the airline is willing to pay 200 – 500 dollars a flight to seat people quicker wouldn’t two extra doors, one on the middle and one on the end, really speed things up. (Say a little more than a 1/6 the time to load with 3 doors and 1/2 the time with two doors.) Ok so at 4? flights a day * 500? = 2000 * 365? = 730,000 a year * 20? years = 15 million dollars. Can’t they build some extra doors and ramps for all that money?
Or maybe they do and I just fly older smaller planes. (But I did go to Hawaii and I only remember one entrance.)
Or is that a stupid idea for another reason?
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