Commercial applications for ChatGPT

Here is one take from Nicola Morini Bianzino, written up by Sharon Goldman:

“Knowledge companies tend to store knowledge in a very flat, two-dimensional way that makes it difficult to access, interact and have a dialogue with,” he told VentureBeat in an interview. “We tried 20, 30, 40 years ago to build expert systems. That didn’t go really well because they were too rigid. I think this technology promises to overcome a lot of issues that expert systems have.”

As ChatGPT and similar tools evolve and improve, and can be trained on an enterprise’s data in a secure way, it will change the way we access and consume information inside the enterprise, he explained.

“I think we will get to a point when we can actually have a conversation about the company performance with an AI agent,” he said. “You interrogate the system, the system is capable of maintaining a state of the conversation, and then every question allows you to dig deeper into the problem and understand it better, as opposed to let me run a report on sales in this particular region for the last month, which doesn’t usually provide a lot of insights.”

Here is the full piece.  And here is a CNN piece on how real estate agents are using ChatGPT.


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