Jess tells me that enthusiasm is more important than definitive knowledge, that many diners simply want a server to help them get excited about something.
The article had two good runner-up sentences:
"Some people are interested in having the experience of being disappointed," Tina says.
And:
"People [in restaurants] are hungry, and then they’re drinking," he noted. "Two of the worst states that people can be in."
The article, which concerns a restaurant critic working for a week as a waiter, is interesting and humorous throughout.
Sometimes I’m just out for a good, civilized, time … and the server wants me to get excited!
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