The roots of workplace procrastination
To make their jobs bearable, people tend to talk themselves into believing they have more control over their time than they actually do. That sets them up for procrastination. They put off their biggest, most stressful tasks for later in the day, then get burned by fires that inevitably flare up.
That's me. I see the illusory quest for control as one of the most significant cognitive biases for understanding the workplace environment.