Monitoring the bureaucracy in Dubai

by on November 18, 2009 at 7:26 am in Political Science | Permalink

Sheikh Mohammed oversees a cadre of undercover mystery shoppers…They pose as prickly members of the public seeking the government's help.  Their reports are instrumental in firings and promotions.  No bureaucrat can be sure the demanding customer across the counter isn't secretly reporting to the boss.  Once in a while, Sheikh Mohammed turns up at 7:30 on surprise inspections.  He's been known to fire late-arriving managers on the spot. 

That is from Jim Krane's fascinating City of Gold: Dubai and the Dream of Capitalism.  This is pretty clearly the best book on Dubai.  It has an insider's perspective but is also analytical.  Recommended

1 American Federation of Government Workers November 18, 2009 at 9:56 am

Firing bureaucrats for any reason is barbaric and wrong.

2 Rich Berger November 18, 2009 at 10:31 am

Could they come to the USA and audit the Obama administration?

3 anon November 18, 2009 at 2:10 pm

Sheikh Mohammed oversees a cadre of undercover mystery shoppers…They pose as prickly members of the public seeking the government’s help.

So, in Dubai, “members of the public seeking the government’s help” are called “shoppers”?

Not rent seekers? Or “citizens”? Or “constituents”?

4 Dubai Apartment Rent November 21, 2009 at 6:03 am

Aapartment for rent in Dubai for a short stay we would suggest that you look at places in and around the Dubai Marina, Emirates Hills, Jumeirah Beach, Ski Dubai area etc. Dubai apartment rent in these places will depend on the kind of accommodation that you are looking for.

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