Here is the opening of the piece, in the latest Mint:
Sometimes my life feels like a series of never-ending frustrations. The
last three products I bought at Best Buy–a large electronics store–had
to be returned because they simply didn’t work. The DVD from Amazon has
a fatal skip. My wife’s new Mac computer doesn’t function on our
wireless network. I dread any call to customer service. A wait is
followed by a transfer, which is followed by two more transfers, which
is in turn followed by a promise to call me back. The return call never
comes. My billing dispute on my AT&T credit card dragged on since
May, mostly because they simply didn’t find it worth their while to
respond to my letters.
But there’s a happy ending, sort of:
If you need consolation, I have two suggestions.
First, count your blessings and read some Buddhist or Stoic philosophy. Second, take your revenge in the form of lower prices.
the short run, one supplier can rip you off pretty easily. In the long
run, it is harder for the world as a whole to avoid giving you a pretty