As the eldest of the three-man team, Mr. Guha. 29, said, he is fluent in 22 subjects related to five-star doting, which include in-room dining, knowledge of international customs and, of course, complaint handling. His skills also extend to fixing the remote, getting spots off the carpet and something called “power dressing.” Mr. Guha says that his primary role, however, is to act as a super-efficient liaison between the guest and the hotel staff — part fixer, part personal assistant, and all yes-man.
“I would never consider a request to be bizarre; we always say it’s challenging,” Mr. Guha said. “I have always been taught that guest is god, and god cannot have a bizarre request.”
Of course I interpret this last quotation in entirely Straussian fashion (furthermore he doesn’t say it’s true, only that he has been taught as such, a classic Straussian move). Here is more, interesting throughout, and for the pointer I thank Apoorv Trivedi.