David Popkin writes to me:
I hope all is well. I was having a heated discussion and thought of you and your blog.
Do people tip more/less/same via online delivery services compared to phone orders where they pay cash?
Possible reasons for bigger tips on seamlessweb/online services
-tip disclosed before delivery=pressure to put up or deal with cold food
-credit card money less “real”
-no excuse of rounding (i.e. if $3 is norm, can’t escape it because you only have a $20 to pay the 17.75 order total)
Possible reasons for bigger tips in cash
-looking someone in the face
-poor math skills/rounding
-more willing to tip more after the fact based on speed etc.
I would be most interested to hear what the best and brightest have to say about this.