This continues to be a growing trend:
T-Mobile asks job applicants to take this [problem-solving, for a customer] test before inviting them for an interview because the company has found powerful correlations between the online assessments and success on the job. High scorers tend to resolve customer calls about 25 seconds faster than those who receive low scores. That means they can handle one more call a day and about 250 more a year.
Companies are using these tests to evaluate skills and personalities for job openings at every rung of the career ladder, from bank teller to C-suite executive. They are not merely on-screen versions of decades-old paper employment tests. They are built on the power of big data: Creators have harnessed a massive trove of results to help companies pinpoint the kind of worker who might thrive in a particular job.
The legion of tests is only growing:
Some tests evaluate a specific skill, such as how quickly and accurately someone can make change from an onscreen cash register or program software in the Java coding language. Many tests incorporate simulations of scenarios one might encounter on the job. Marriott International, for example, shows housekeeping applicants a photo of a landscaped area at one of its hotels and asks candidates to determine what’s wrong with it. (Perhaps a gardening tool was not put away properly). In one of CEB’s tests for a supervisory role, applicants might have to demonstrate how they would talk to an employee who was coming in late and missing important meetings.
We are entering a new “meritocracy,” at least for people who test well, especially on-line:
Providers say the tests hold the promise of leveling the playing field for job applicants by removing the chance of bias that comes with a traditional résumé screening. The tests can’t distinguish, for example, if a candidate didn’t attend a top-tier college, is currently unemployed or is a woman or minority.
“In many cases, algorithms can trump instinct on staffing,” said John Boudreau, a professor in the business school at the University of Southern California, adding that decades of research have found that tests can serve as reliable barometers of certain personality traits, such as conscientiousness.
The full story, by Sarah Halzack, is here.