Insurance markets in everything

Xcel confirmed to Contact Denver7 that 22,000 customers who had signed up for the Colorado AC Rewards program were locked out of their smart thermostats for hours on Tuesday.

“It’s a voluntary program. Let’s remember that this is something that customers choose to be a part of based on the incentives,” said Emmett Romine, vice president of customer solutions and innovation at Xcel.

Customers receive a $100 credit for enrolling in the program and $25 annually, but Romine said customers also agree to give up some control to save energy and money and make the system more reliable.

Basically their AC was shut off and some of the homes had temperatures as high as 88 Fahrenheit.  Sounds like an OK arrangement to me!  Here is the full story, via Tom Hynes.

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